Role
Product Designer
Team
Designers & Engineers
Duration
15 Weeks
OmniSynkAI
Problem
My role
Key Focus
Designing an AI chatbot for e-commerce involves ensuring the user journey is straightforward and efficient.
If the process becomes too complicated, users might abandon it. At the same time, clarity is essential so users understand their actions and feel confident using the chatbot. Our primary goal is to build trust and encourage users to rely on the chatbot for their needs, whether updating automations or retrieving information.
Solutions
Why is this good for users?
What did I learned?
By enabling users to complete tasks directly within the chatbot window—such as updating information, checking order status, or making quick selections—we minimize disruptions and maintain the flow of the conversation.
How Might We
B2B : AI Assistant
Update existing automation
For this scenario, I designed a solution for users who want to update their existing automations with the help of the AI chatbot. The chatbot displays the updated automation and provides a button linking to the full details. This approach allows users to quickly access the necessary information related to their recent action—the updated automation—while minimizing clicks and reducing information overload.
B2B : AI Assistant
Set up new automation
B2C : AI Assistant
Show Order Information
I designed a solution for B2C users by ensuring the requested information could be displayed directly within the chat window. This approach aimed to provide users with quick and easy access to their order details without the need for additional clicks or navigation to different pages.
OmniSynkAI
During my internship on the chatbot team, I collaborated with a senior product designer to address practical conversational e-commerce challenges faced by users and businesses. I utilized my critical product thinking and design expertise to find effective solutions.
My responsibilities included conducting market research, brainstorming potential solutions, utilizing OmniSynkAI’s design system, and presenting detailed prototypes to stakeholders. Additionally, I extended my focus beyond the immediate project scope to balance both business objectives and user needs.
